Customer Security Arrangements and Policy

1. Integrity of Data. Substantial measures are in place to deter unauthorized access to information and prevent malicious intent to access, modify or alter data.
2. Data Privacy. We are committed in ensuring the privacy of our valued clients. Should we ask you to provide certain information from our website or application, you can be assured that it will only be used in accordance with this policy. The information that we gather will be used for us to better understand your needs and help continuously improve or products and services.
3. User Authentication. Authentication controls are implemented ensuring that only authorized and registered users can access the system. Access of users to various modules and information are defined, thus limiting their access to approved security levels only. Passwords are required to follow specific complexity requirements.
4. Data Encryption. User passwords and other sensitive information are encrypted.
5. Time Stamping. To avoid tampering and backdating, all generated and processed documents are time stamped.
6. Intrusion and Detection. Firewall and antivirus protection systems are in place to ensure immediate detection and prevention of suspicious activities and potentially destructive information on the system. Alerts and monitoring tools are in place. Our servers and workstations are installed with anti-virus software and latest definitions are applied automatically. Data logs are regularly reviewed to ensure that the system is not compromised in any way.
7. Network and Access Controls. Strong security measures are in place to avoid unauthorized access to our technology infrastructure in order to prevent theft of critical information, deny services and compromise the confidentiality of data.
8. Incident Management. All incidents are properly investigated. It is our objective to track, manage and resolve all incidents and determine the root cause to avoid recurrence.

Your Responsibility. Protect your Log-In and Password Information by observing the following precautions:

1. Your internet account and password enables you to access your data and do processing online.
2. Refrain from using dates, telephone numbers or names relating to your personal identity that could be easily guessed or deciphered.
3. Remember not to share your log-in details to anyone.
4. If you find it necessary to keep a written copy of your log-in information, choose a secured and safe location. Do not keep this information in your wallet.
5. Make it a habit to change your password regularly. Mix of letters, numbers and special characters provides greater security.
6. Make it a habit to log-out from the system and close the internet browser after every use. This will prevent others from accessing your account.

If you suspect any breach or your account has been compromised, contact us immediately at: